The Hotel Says It Does Not Know the Crew Rate. What Now?
Compare the hotel’s explanation with your confirmation and offer instructions. For urgent booking support, contact the provider named in your reservation.
The Crew
Last Update há um mês
Keep your booking confirmation open and ask the hotel to explain the difference between the expected rate and the rate it can apply. Do not assume the cause is a system error or that a staff ID guarantees acceptance.
While you are at the desk
Changes, cancellations and urgent help
Use the provider and contact details in your confirmation. Your booking terms determine the available options. Do not cancel, rebook or assume a later refund solely on advice from this article.
Report an ACD listing problem
Use the contact form to identify the ACD page, hotel and mismatch. Hide payment details, identity documents and unrelated personal information in screenshots. ACD can review its information but cannot change your reservation or guarantee a rate adjustment.
Before a new booking, check the property’s instructions on the hotel discounts pages. First Class provides another route to hotel information. Some links are affiliate links; see the disclaimer.
While you are at the desk
- Show the rate and conditions in your confirmation.
- Ask whether reservations or a manager can review the booking.
- Check which eligibility or document requirement is in question and what evidence the hotel accepts.
- Confirm the total price and any changes before agreeing. Keep a written record of the explanation.
Changes, cancellations and urgent help
Use the provider and contact details in your confirmation. Your booking terms determine the available options. Do not cancel, rebook or assume a later refund solely on advice from this article.
Report an ACD listing problem
Use the contact form to identify the ACD page, hotel and mismatch. Hide payment details, identity documents and unrelated personal information in screenshots. ACD can review its information but cannot change your reservation or guarantee a rate adjustment.
Before a new booking, check the property’s instructions on the hotel discounts pages. First Class provides another route to hotel information. Some links are affiliate links; see the disclaimer.