The Hotel Says They Do Not Know My Crew Rate
Use your booking confirmation to resolve a disputed rate with the hotel or booking provider. Report inaccurate ACD information separately.
The Crew
Last Update één maand geleden
If a hotel does not recognise the expected crew rate, start with the provider named in your booking confirmation. ACD cannot access or change the reservation, decide a refund request or guarantee that the hotel will apply a rate.
Check and document the difference
Use the right support route
For changes, cancellations, charges or a refund request, use your confirmation’s provider details and terms. Do not wait for ACD when a booking deadline is approaching, or cancel and rebook on this article’s advice.
To report a listing mismatch, use the contact form with the ACD page, hotel and issue. Remove sensitive details from screenshots. ACD can review its information; a report does not promise a booking outcome.
Before your next booking
Check the hotel discounts section, crew hotel rates by chain or First Class, then follow the individual offer’s instructions. Some ACD links are affiliate links and may earn a commission.
Check and document the difference
- Compare the confirmed rate, dates, room type and conditions with the ACD offer you used.
- Ask the hotel or booking provider which condition is not met and whether reservations can review the booking.
- Check the accepted eligibility documents for that offer; do not assume a badge, roster or letter is sufficient.
- Ask for the explanation and any proposed price change in writing before agreeing.
Use the right support route
For changes, cancellations, charges or a refund request, use your confirmation’s provider details and terms. Do not wait for ACD when a booking deadline is approaching, or cancel and rebook on this article’s advice.
To report a listing mismatch, use the contact form with the ACD page, hotel and issue. Remove sensitive details from screenshots. ACD can review its information; a report does not promise a booking outcome.
Before your next booking
Check the hotel discounts section, crew hotel rates by chain or First Class, then follow the individual offer’s instructions. Some ACD links are affiliate links and may earn a commission.