The Hotel Says They Do Not Know My Crew Rate
Ask politely for the reservations department rather than arguing at the front desk, because staff rates usually sit with reservations and not on the check in screen. Have your airline ID and your booking confirmation in hand.
The Crew
Last Update 24 hari yang lalu
Why the front desk often cannot see it
A crew rate can come from the chain programme or from the property itself, and the two are loaded differently. That is why one hotel in a group applies a staff rate smoothly while the one down the road has never heard of it. The chain routes are set out on our crew hotel rates by chain page.
Front desk colleagues work from the rate loaded on your reservation. If the staff rate was never loaded, or it lives with the reservations department, the person in front of you genuinely cannot see it. That is a system problem, not bad will.
What to do at check in
The part most people miss
What you need to do differs per hotel, and it is written on our own pages next to that hotel. One property wants you to mail reservations in advance, another wants the badge at check in, another has conditions such as a minimum stay or blackout dates. Those conditions come from the hotel and not from us.
Look up your destination on our hotel discounts section and read the line for that hotel before you travel. Remember that you book with the property itself, so there is no need to go through us for a room.
Prevent it next time
Tell us which page you used and what the hotel said through our contact form, and we verify it with the property. If a listing turns out to be wrong we correct it or pull it, and reports from crew are exactly why the list stays worth reading.
For the complete verified hotel list, sign up on the First Class page. It is free for aviation staff: you confirm your mail address and the access code arrives automatically, with no membership and no card details.
A note on how we make money
Some of the links on our site are affiliate links. If you book through one of them we may earn a commission, at no extra cost to you. It never changes the rate you get, and it is what keeps this site free to use with no membership fee. We only list deals we believe are genuinely useful for aviation staff.
A crew rate can come from the chain programme or from the property itself, and the two are loaded differently. That is why one hotel in a group applies a staff rate smoothly while the one down the road has never heard of it. The chain routes are set out on our crew hotel rates by chain page.
Front desk colleagues work from the rate loaded on your reservation. If the staff rate was never loaded, or it lives with the reservations department, the person in front of you genuinely cannot see it. That is a system problem, not bad will.
What to do at check in
- Ask calmly whether reservations can look at the booking, rather than pressing the front desk agent.
- Show your airline or airport ID badge together with the confirmation that shows the rate you booked.
- Have a roster, crew list or employer letter ready if you carry one, because some properties ask for it.
- Note the date, the name of the person you spoke to and the reference on your confirmation.
- If the rate cannot be applied, ask what the property does offer for aviation staff before you accept the public rate.
The part most people miss
What you need to do differs per hotel, and it is written on our own pages next to that hotel. One property wants you to mail reservations in advance, another wants the badge at check in, another has conditions such as a minimum stay or blackout dates. Those conditions come from the hotel and not from us.
Look up your destination on our hotel discounts section and read the line for that hotel before you travel. Remember that you book with the property itself, so there is no need to go through us for a room.
Prevent it next time
- Confirm the staff rate with the hotel in writing before you arrive, and keep that mail.
- Carry the badge your employer issued, not a scan or a photo of it.
- Check the wording on our page for that hotel so you know what they expect.
- Ask whether your partner or family sharing the room is included, since properties word that differently.
Tell us which page you used and what the hotel said through our contact form, and we verify it with the property. If a listing turns out to be wrong we correct it or pull it, and reports from crew are exactly why the list stays worth reading.
For the complete verified hotel list, sign up on the First Class page. It is free for aviation staff: you confirm your mail address and the access code arrives automatically, with no membership and no card details.
A note on how we make money
Some of the links on our site are affiliate links. If you book through one of them we may earn a commission, at no extra cost to you. It never changes the rate you get, and it is what keeps this site free to use with no membership fee. We only list deals we believe are genuinely useful for aviation staff.