The Crew Rate Was Not Applied at the Rental Counter
If the expected crew rate is missing, compare your booking confirmation with the offer you used and ask the rental desk or booking provider to explain the difference before you agree to changes.
The Crew
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Check the booking route and offer instructions
The correct procedure depends on the provider and offer. Follow the linked booking instructions on the ACD Alamo page or the applicable procedure on the ACD Hertz page. Do not assume that every offer works without a code.
For an existing reservation, ask the provider to confirm the applicable rate and terms. Do not cancel or rebook solely on this article's advice.
While you are still at the desk
Booked with another brand?
If you already have a reservation with another brand, use that reservation's confirmation and support route to resolve it. A different brand or booking route may have different terms. For a separate new crew-rental request, the ACD Alamo page remains our preferred starting point.
We do also list a Hertz airline staff rate, and you reach that deal page through the destination search on our homepage. Alamo stays our first recommendation because it is a dedicated crew arrangement rather than a general staff code. Sixt, Avis, Budget, Europcar, Dollar and Thrifty are brands we carry no crew rate for. Curious how the big names actually compare for crew? Read our car rental brand comparison for airline crew.
If the offer’s eligibility or document requirements do not fit your situation, including a rental for family travelling without you, compare alternatives on our worldwide car rental comparison and check each provider’s booking requirements.
Then tell us
ACD is not the selling party and cannot change the rental contract here. For help finding the appropriate route, use our contact form and identify the booking provider, the ACD page used and the problem. Do not assume that ACD can secure a rate adjustment or refund.
Next step
Resolve the existing booking with its provider first. Keep the confirmation and any agreed changes. For a later new rental, save the relevant ACD page and check the current terms when you book.
Disclosure: some links on our site are affiliate links, so we may earn a commission when you book through one. It never costs you anything extra and the rate you see is the rate you get.
The correct procedure depends on the provider and offer. Follow the linked booking instructions on the ACD Alamo page or the applicable procedure on the ACD Hertz page. Do not assume that every offer works without a code.
For an existing reservation, ask the provider to confirm the applicable rate and terms. Do not cancel or rebook solely on this article's advice.
While you are still at the desk
- Open your confirmation and look for the crew rate or contract reference printed on it.
- Ask the agent to reprice the contract against that reference before you sign.
- Bring the documents required by your specific rental offer. If a document is not accepted, ask the rental provider which requirement applies and which evidence it accepts.
- If they refuse, note the agent name and the branch, and photograph the rental agreement.
- Read the total before signing, because counter extras are a separate story from the crew rate.
Booked with another brand?
If you already have a reservation with another brand, use that reservation's confirmation and support route to resolve it. A different brand or booking route may have different terms. For a separate new crew-rental request, the ACD Alamo page remains our preferred starting point.
We do also list a Hertz airline staff rate, and you reach that deal page through the destination search on our homepage. Alamo stays our first recommendation because it is a dedicated crew arrangement rather than a general staff code. Sixt, Avis, Budget, Europcar, Dollar and Thrifty are brands we carry no crew rate for. Curious how the big names actually compare for crew? Read our car rental brand comparison for airline crew.
If the offer’s eligibility or document requirements do not fit your situation, including a rental for family travelling without you, compare alternatives on our worldwide car rental comparison and check each provider’s booking requirements.
Then tell us
ACD is not the selling party and cannot change the rental contract here. For help finding the appropriate route, use our contact form and identify the booking provider, the ACD page used and the problem. Do not assume that ACD can secure a rate adjustment or refund.
Next step
Resolve the existing booking with its provider first. Keep the confirmation and any agreed changes. For a later new rental, save the relevant ACD page and check the current terms when you book.
Disclosure: some links on our site are affiliate links, so we may earn a commission when you book through one. It never costs you anything extra and the rate you see is the rate you get.